August 20, 2015: Nepal Telecom, the government owned telco has revamped its website to a new look today. The portal for all of the information for NT and services is one of the oldest websites in Nepal, and was very popular back then. As it was already more than half decade that it had any major changes and the information was not up to date, the website popularity was going down. It currently stands 123 position in the Alexa rank for websites within Nepal.
The new look is much more customer centric than it was before, as all of the information for their services are easy to find it in the first page. Some services like websms which are already out out of date and removed from the website are still there which means they are still in the process to review it. The social media link for their official Facebook page is noteworthy but there should be integration of social medias in their posts as well so it will help customers to share those information without copy paste.
But overall you can feel the change in the new look whereas the biggest problem in the government company like NT is updating the information promptly as it comes. So, the challenge or we would rather say a priority should be towards keeping the website updated for all of their services.
Here are some major services from the website:
Online Mobile/Telephone bill.
ADSL self care.
Information for all services and Downloads.
Go to the website www.ntc.net.np and have a look. Do feedback below what you have found it to be.