Last Updated on August 25, 2026
Summary✨
- Nepal Telecom has launched the Outbound IVR service for sending pre-recorded voice messages to users.
- The service is beneficial for institutions and individuals, allowing mass information dissemination for various purposes.
- To subscribe, customers must fill out a form and provide a list of target numbers and a voice message in .WAV format.
- Useful applications include promotional campaigns, event reminders, emergency alerts, and community feedback.
- Nepal Telecom expects growing interest in the Outbound IVR service among customers.
Nepal Telecom has brought the Outbound IVR (Interactive Voice Response) service into operation. The service allows sending pre-recorded business and informational voice messages of up to one minute to thousands of telephone and mobile users.
Nepal Telecom says that the service is very useful for both institutional and individual customers. Prior to its commercial launch, the service was on a test basis for some time for internal purposes. It is now live for commercial operation.
According to the company, the Outbound IVR is a type of mass information system. It allows clients to disseminate information, examine results, promote content, etc., to a large number of people.
With this service on, when a call is received on the recipient’s phone, the message is displayed as a call from the mobile or telephone number registered in the name of the service provider or customer sending the message.
According to NT, the service is useful for the following purposes:
- Promotional Campaigns & Marketing
- Event Reminders & Scheduling
- Emergency Alerts & Public Safety
- Payment & Renewal Reminders
- Polls & Community Feedback and many more
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How to subscribe to Nepal Telecom’s Outbound IVR service?
To use Nepal Telecom’s Outbound IVR service, customers need to do the following:
- Fill out a form at a concerned telecom office in Sundhara, Kathmandu.
Any office, business, or information provider can subscribe to this service from Nepal Telecom. The subscriber needs to provide the company with a list of the numbers to be called along with the message voice file.
The IVR system dials the numbers and plays the message right after the recipient picks up the call.
What does Nepal Telecom need for Outbound IVR?
Nepal Telecom needs the following from the subscribers for the Outbound IVR service operation:
- Provide target phone number list in Excel
- A pre-recorded voice message of up to 1 minute (preferred up to 30 seconds in .WAV format)
NTC expects the service to see an increase in interest from the customers. The company adds that the service that allows automatic calls to designated numbers to disseminate information will become popular.
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FAQs on Nepal Telecom’s Outbound IVR service
It is a mass information service that lets businesses and organizations send pre-recorded voice messages of up to one minute to many phone users.
It can be used for promotions, event reminders, emergency alerts, payment reminders, polls, feedback, and other information campaigns.
Customers can subscribe by filling out a form at the concerned Nepal Telecom office in Sundhara, Kathmandu, and submitting the required details.
Subscribers need to provide a phone number list in Excel format and a pre-recorded voice message of up to one minute, preferably up to 30 seconds in .WAV format.
The system automatically calls the listed numbers and plays the pre-recorded message when the recipient answers.
