Last Updated on July 30, 2025
Nepal Telecom (NTC) has refunded the balance to users who had to make two purchases for the same package during its recent network outage. Releasing a notice, the company said that it has restored the balance of users who bought its packs twice.
To put it into context, NTC’s 4G and VoLTE services suffered disruptions on Monday, Shrawan 12, 2082. Service outage lasted for over 3.5 hours, during which many users couldn’t access the company’s services smoothly. One of the problems was difficulty in buying packages.
It seems many users had to place a purchase more than once to confirm the transaction. This led to customers paying at least twice while subscribing to a package for just once. Check out: Latest Ntc data packs
The company has now said that it has already returned the balance to its users’ accounts. It has also requested customers to contact 1498 (Ntc customer care number) if they have any queries or curiosities. Check out other important Ntc numbers.
If you had to make purchases twice while buying a package during the recent network struggles, you must have already got the balance back to your contact. If not, you can contact the number the company has mentioned, that is 1498.
So many users suffered differently during the network outage. What was your experience? Did you also have problem with any package subscription during the period? Do share below in the comments below.
Also learn: How to transfer balance in Ntc SIM?
