WorldLink now lets users extend the company’s internet service by 3 days themselves via the app and SMS. The company brought this facility after revising its previous policy for the validity extension.
The private ISP shared the update on Facebook. A company representative said, “Previously, the company would automatically extend the service by three days after a customer’s payment period expired and the service was disabled,” said a company representative. “However, now, after the internet bill payment period expires and the internet is disabled, the customer will be able to extend the time themselves through the company’s app and SMS.”
The facility gives users convenience and relief to continue using the service when the subscription ends. There are times when you may not pay the money instantly. This is when such a facility becomes valuable. If you cannot pay the renewal charge, the company doesn’t immediately disconnect the connection. In the past, it extended the service validity from the company side; now, users are authorized to do it so that they can pay the renewal charge within three days.
For e.g., if your WorldLink internet package ends on Chaitra 20 and you extend the service for another three days, it expires on Chaitra 22. The three-day extension works as credit, so if you renew your plan later for 30 days, you get an active connection for 27 days.
Also: WorldLink to Issue IPO: MD, Dileep Agrawal
How can users extend WorldLink internet for 3 days on MyWorldLink app
Follow the steps below to extend your WorldLink internet for three days after expiration:
Via myWorldLink app
- Open the myWorldLink app
- Tap on Extend Plan
NOTE: As of writing this post, I couldn’t see the “Extend Plan” on my app, which should show up just below the “online” status. But this should appear soon enough.
Via SMS
- Go to the Message app on your phone
- Type WL extend “username” (For e.g., WL extend internet_fpkhr) and send it to 35465
After you perform either of the actions above, your internet gets a 3-day extension.
WorldLink continues to upgrade its customer service and provide the best satisfaction to its subscribers. So far, WorldLink has over a million users and is the first ISP in Nepal to hit the milestone. By giving users the ability to extend the service for 3 days after a subscription ends, it further strengthens its bond with customers.
What do you think of WorldLink enabling its customers to extend validity themselves? Do you like this effort from the company, and how would it benefit you? You can share with us in the comments below.
