NTC Issues An Apology for Network Outage, Commits Prompt Restoration

Nepal Telecom (NTC) has issued an apology to its customers for the service disruption to its GSM mobile phone users. The company also said it is fully committed to the restoration of the service in such cases in a minimum amount of time. Find out what the company said in the statement regarding the network outage.

“Nepal Telecom‘s GSM Mobile Service suffered an unexpected breakdown in the morning of Ashadh 9, 2078 from around 6:00 AM lending to a disruption in voice call service on its network. Right after finding out the issue, the telco responded immediately and was able to restore back its system at around 8:15 AM”, NTC said in its statement.

After learning about the issue, the telco says, it proceeded to identify the cause behind the abrupt system outage and restoring the service in parallel. Its proper strategy and mobility helped to restore back normal service in just about two hours.

Check out: Why do 2G, 3G, 4G mobile networks coexist?

Voice Call was Disrupted

The telecom operator has stated that mobile data continued to function without much trouble during the network failure. The mobile data on its 2G, 3G, and 4G didn’t show the effects of the system outage. Likewise, its recently launched next-gen voice call service VoLTE was also functioning normally. Besides, the company says it received reports of some GSM feature phones and non-smartphones operating normally during the same period.

NTC’s network issue had especially affected voice call service. Currently, the company is investigating the cause of today’s network issue to avert further cases from a similar issue.

Commits for restoration in minimum time

The telecom operator maintains that it executes the “Preventive Maintenance” strategies to prevent the blackout of its core services. However, in times of network issues, it remains committed to identify and restore back its services within a minimum stretch of time.

Also read: How to solve data not working problem?

The statement further read, “We shouldn’t deny the inevitability of occasional equipment malfunctioning. However, the company sincerely apologizes for the inconvenience it caused to the customers due to today’s unexpected network failure.”

Were you among those who suffered network issues this morning today? When did you find out that the system had been restored back again? Let us know in the comments below.