Nepal Telecom shifts Customer Service Center from Pulchowk to Jawalakhel

Nepal’s largest telecom operator Nepal Telecom (NTC) has shifted its customer service center from Pulchowk to Jawalakhel.

Previously, the telco operated its services from Sajha Bhawan, Pulchowk which it rented. The building also had a Sajha Yatayat office.

The service center had been providing services such as SIM card distribution, inquiry, etc. for many years. But now, the company has shifted its customer service center to its own building office at Jawalakhel, Patan.

Nepal Telecom new customer service center at Jawalakhel to provide all services

At its new venue, the company will open a counter for mobile services. Besides, customers will get services relating to new SIM cards, Ntc eSIM activation, bill payment, and others.

Ntc starts operating from its new service center building from Poush 1. It is the same building where the company’s Information System Support Directorate (ISSD) is also located. Besides, the company also operates its various telco equipment and other offices at the Jawalakhel building.

Also read: Ntc customer care number for complain and inquiry

Ntc is Nepal’s largest telecom operator in terms of the number of subscribers. The company boasts 52.25 percent market share. Likewise, it also has the country’s highest customer base of 4G users which stands at over 1.15 crore as per NTA’s latest data.

The government owned company provides various telecom services from PSTN landline phone to GSM mobile to CDMA mobile with Voice, Data and SMS. Similarly, the telco has been bringing latest technologies like VoLTE, eSIM etc to benefit its customers.

Are you planning on visiting the new customer service center of Nepal Telecom at Jawalakhel? Do leave a query for any Ntc services in the comments section below.