Last Updated on October 19, 2026
Summary✨
- Nepal Telecom has launched a dedicated complaint portal for NT Fiber and mobile service users to streamline service requests.
- Customers can register complaints and place demands for NT Fiber easily using their mobile numbers on the portal.
- The online portal offers a user-friendly alternative to the overloaded call center, especially after the popular 30 Mbps package launch.
- Despite some minor glitches, the portal shows promise in enhancing customer service through digitalization.
- Overall, NTC’s initiative reflects its commitment to improving customer engagement and service efficiency.
Nepal Telecom (NTC) has started a dedicated ‘complain’ portal for NT Fiber and mobile service users. Launched in its beta form, the portal allows users to place a demand for the NT Fiber internet package or register a complaint about its internet and mobile services. The portal is designed to make services accessible, as its 198 number has been flooded with queries in recent days.
And although the portal has complaint in its title, it also allows you to register your application for the company’s services such as NT Fiber. It’s important because currently, NTC’s 30 Mbps yearly package has received immense reception. As a result, the 198 number of NTC has become busy to the point that some have criticized the company for not being prepared to handle hundreds of calls smoothly. It’s one rationale behind starting the portal.
📲 Ntc Customer Care Number for Complaint & Info Query
About NTC’s complaint portal for NT Fiber internet & Mobile service
Customers can now submit the required details for a new NT Fiber connection and register other complaints online at https://complain.ntc.net.np/. They can access the service by logging in through the portal using their Nepal Telecom mobile number.
The company also states that due to the high volume of calls to 198, Nepal Telecom has increased the capacity of this service. Customers can call the number to request a new connection at a location convenient for them.
How to register a complaint about Nepal Telecom services on online portal?
- Click on https://complain.ntc.net.np/
- Enter your mobile number
- Click on Send OTP
- Enter the OTP
- Click on Register Complaint
- Choose your service between Namaste Mobile and NT Fiber and click on Next
- Follow the following steps.
- The complaint process is for existing customers, so you need to enter your customer details to proceed.
How to place a demand for Nepal Telecom NT Fiber internet online?
Here are the steps to place and apply for a Nepal Telecom NT Fiber internet package online on its new portal:
- Click on https://complain.ntc.net.np/
- Enter your mobile number
- Click on Send OTP
- Enter the OTP
- Click on Place a New Demand
- Click on New Demand tab
- Choose your service, Data for NT Fiber
- Click on Continue
- If the location is correctly placed, click on Continue
- Choose your nearest FDC point for connection (I like how NT is being so innovative here)
- Click on Continue
- Click on Continue if you don’t need to add other details
- Click on Submit demand to finalize your demand for NT Fiber package
- The company will check your application and contact you for further proceedings.
Benefits of the online complaint portal
NTC’s online complaint portal allows customers to register their complaints and place a demand for the company’s services. Crucially, it serves as a great alternative to the company’s call center number: 198, which has seen a deluge of callers recently after NTC’s 30 Mbps yearly offer came out for residential users.
Also, after PM Balen Shah promoted the same “offer”, the 198 number of NTC has become even busier, with many callers saying that they are kept waiting for a long time. In this context, the online portal becomes a highly accessible route for customers to reach out to the company.
Having said that, the portal is still in its beta form (v0.1.0.17-beta). But it did leave me impressed. The options are easy to navigate, and the whole suite of services is placed for customers to complain about and demand. Also, it shows the list of nearby FDC points for customers while also stating the closest one.
I would point out, though, that it incorrectly stated my daily data allowance. It should be 10 GB, but it showed 10 MB left of 10 MB. It’s a minor glitch, but I wish it were corrected soon. One more comment is that it should allow Ncell users to complain or ask new service connection.
In conclusion, I must appreciate that NTC is truly embracing digitalization for its customer services and not just its internal operations. The complaint portal is the latest step in the right direction for the government-backed company to serve the customers.
📲 10 Best Reasons to Choose Ntc Fiber Internet Services
FAQs: Nepal Telecom online portal to complain and demand new fiber connection
Nepal Telecom’s online complaint portal allows customers to register complaints about Namaste mobile and NT Fiber services. Users can also apply for a new NT Fiber connection.
Customers can visit https://complain.ntc.net.np/ to register complaints or submit a demand for a new NT Fiber connection.
Visit the portal, enter your Nepal Telecom mobile number, verify it using the OTP, click on Register Complaint, select Namaste Mobile or NT Fiber, and follow the instructions.
Yes. Log in to the portal using your mobile number and OTP, select Place a New Demand, choose Data for NT Fiber, select your location and nearest FDC point, and submit your application.
Yes. The online portal provides an alternative to calling 198 for registering complaints and requesting a new NT Fiber connection. It can be particularly useful when the customer care number is busy.
Yes. You need to have an NTC number to proceed in the complaint portal of NTC.
