- Nepal Telecom offers customer service via phone numbers 197, 198, 1498, and 188 for various services.
- Common customer issues include ADSL problems, mobile balance discrepancies, and data pack purchases.
- NTC is expanding customer service channels to include SMS, email, webchat, and automated chatbots.
NTC (Nepal Telecom) has been operating its customer care center from some time. You can make complaints and inquiry about Ntc services via the contact numbers of the customer center. So, here is the information of those Ntc customer care numbers and how to contact in case of any problems or issues updated in 2025.
A lot of people still complain to Ntc for their inefficient customer center and the absence of a proper process to contact them and resolve the problem/issues. Some of the people still do not believe there is such a contact number in Ntc to lodge their complaints and ask for a solution. But there are some numbers where you can make a call to inquire about a problem, ask questions, or solve your problems. Still the Ntc customer care number is not available for 24 hours which makes people wary while witnessing problems.
Check out: How to activate Ntc Ncell SIM?
Table of contents
Ntc using Customer care number to address issues
Nowadays almost all of the issues could be solved by making a call to the customer center number. But there are still some issues where you need to visit the Ntc office to have it resolved to your satisfaction.
Read more: How to recharge your Ntc number and recover Pin number if damaged? >>
The customer care system helps to increase the credibility of Ntc services in the people. This customer care center also helps the company to be near to the people in delivering their needs. As known Ntc uses new, advanced technologies to help them satisfy customers and increase revenue.
This customer care system addresses customer queries, complains promptly, and increases the company’s belief in the people.
NTC was already having queries and customer care units from different portals or helpline numbers. But now all those systems will integrate with the new one.
Ntc Customer care contact numbers (for inquiry and complain)
These are the customer care numbers through which you can contact Ntc for the information and different problems of Ntc services. You need to dial these phone numbers to get information or complain about Ntc services. Find the list of Nepal Telecom customer care phone numbers for several services info and queries.
- 197: Ntc Information querying system number with telephone number inquiry.
- 198: Ntc Wireline (PSTN/landline, ADSL, NT Fiber/FTTH, and leased line) service customer care number using IVR and speaking with agents.
- 1498: Ntc customer care number for GSM mobile services.
- 188: Ntc VOIP complain
The calls made to these numbers will be free of cost for all Ntc subscribers. With the new integrated customer care system, we can expect them to be well managed and well prepared to address customer queries, complaints, and needs.
Read more: How to send free SMS in Ntc? >>
Apart from the above calling method, customers can also interact with Ntc for their queries and complaints from Ntc Social network sites like Facebook, Twitter. The customer care/complaint handling from these kinds of media has also increased recently where the operator can make the customer content with both-way communication.
Major problems of Ntc services
As we find most of the people have issues with ADSL internet, Mobile balance, and data pack, we would like to summarize the problem and suggest read further.
- ADSL problem: If you have an issue with ADSL, please read for how to solve ADSL problems in Ntc?
- Know the Ntc home internet expiry date as it is not working: Read here for how to check the Ntc ADSL, FTTH balance and expiry date?
- Pay the landline and ADSL bill by recharge card. Read here for how to pay ADSL and landline bills by recharge card.
- Could not buy data packs in Ntc: Read here for all the easy methods to take data packs.
- Unnecessary charge with mobile data: Read here for how to save mobile data on your phone?
- Ntc Customer care number is not answered: If you find the customer care numbers are not answered, then you might need to contact the nearest Ntc office for your problem.
- If you want to check which services cut your mobile balance, then we suggest you check the call details/history of your phone usage.
- My Postpaid credit goes negative and charged heavily: Find the explanation of the Ntc postpaid billing system.
- Card pay or recharge by wallet problem: My money has been taken from my card or wallet, but it is not recharged in my account? If you have this problem, first you need to wait for some time. Then if the recharge is not there nor is the refund, you need to contact the payment providers like eSewa, Khalti, and banks.
- Ntc FTTH complaints and common issues: Find how to complain about Ntc FTTH service and FAQs.
- Change WiFi username and password: How to change Wifi internet password?
- SMS problem in Ntc: How to solve SMS problem in Ntc?
Check out: How to solve data not working problem in Ntc, Ncell?
Customer center advancement
NTC has now started the new complaint system using telephone calls only. Soon, they are going to provide services using SMS, email, and webchat medium.
The future of the customer care center for the telecom industry is automated Chatbots. Chatbots provide automatic replies and problem resolution using some platforms. NTC has already implemented a chatbot in their website and social media accounts for more efficiency and availability.
The integrated customer complaint service with telephone numbers, email, chatbots, social media networks can definitely enhance the customer support experience.
We recommend you read the list of important numbers/USSD codes in Ntc >>
Tell us how do you feel for the services from these NTC customer care numbers for complaints/inquiry? If you have any complaints or queries, please feel free to use the Ntc customer care center numbers.
