During the morning hours today, many users of Nepal Telecom (Ntc) postpaid service complained of missing balance and barred calls. The company has, however, solved the issue and released a statement regarding the billing issue.
Fresh from another network disruption on Wednesday, February 15, Ntc grappled with another service issue. This time, the operator witnessed an issue with its billing system for postpaid mobile service.
Users particularly mentioned two problems. They saw their balance missing, and their calls were barred one way meaning they could only receive calls. Users also said they received the notice to recharge their SIM card after the existing balance was lost.
Ntc users also witnessed fluctuation in their mobile service yesterday. Many said they struggle to get the calls and SMS to work and use data service. Despite system restoration, some users are still complaining about the issues persisting.
Ntc issues statement over missing balance and one-way call issue
The operator has released a statement on the issue. It said, “Nepal Telecom performs bill run of its postpaid service on the 15th day of every month. Usually, the work is carried out completely at night,” the company said. “However, this time reconciling the monthly bill took more time than usual leading to issues of missing balance and one-way calls.” The company says that the system has now been restored and it’s running resuming smoothly.
What is bill run in Ntc?
In telecom service, ‘bill run’ refers to the routine process of reconciling users’ main balance with the service. Ntc postpaid service deducts Rs 383 every month from its postpaid customers for the rental charge. After reconciling the deducted minimum amount with the amount in the main balance, the amount of Rs 383 comes back again. Ntc does its billing work on the 16th day of every English month. The telco mostly performs the bill run after midnight on the 15th of every English month.
Ntc spokesman Adhikari clarified that there is no issue in the billing system but it only took time for regular maintenance. He also said that postpaid users will get their amount back soon. The issue has been solved as per the Ntc statement.
Are you still facing the same issue of missing balance and one-way voice service on your Ntc postpaid service? Do share below and also mention if you are concerned with the growing cases of Ntc’s network issues in recent weeks.
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