Amidst suggestions that Nepal Telecom is having a problem maintaining the supply of its recharge cards, the company has come forward stating that it has already resolved the issue.
Earlier, it was reported that the market was seeing less of the NTC recharge cards. The company has acknowledged that there was an issue but also assured that it’s been resolved.
The company attributed the issue to a temporary shortage of recharge cards in the market due to the supplier having difficulty in fulfilling the demand on time. In the meantime, the company has extended an apology to the customers for the inconvenience it has caused. “We would like to inform you that the recharge cards are now available in the market. The company apologizes for the inconvenience caused to our valued customers,” the company’s presser said.
Nepal Telecom says that the recharge card problem is sorted and revenues are unaffected
Pointing to the same supply issue, some media outlets suggested that the company might have had to endure revenue loss. However, the state-backed telecom giant has strongly refuted the suggestions and deemed them “misleading”.
“The company makes it clear that the suggestions some media made that the company bore loss from recharge card supply problems are misleading,” the company said. It said that there is no truth to this hearsay.
Also read: How to Transfer Balance in NTC SIM card [2024 Update]
The company mentioned that even when physical recharge cards were found less in the market, the customers were still recharging their NT SIM cards using Mobile Point of Sale (MpOS), and digital wallets like Namaste Pay, eSewa, Khalti, IME Pay, etc. Therefore, the company reasons that as both prepaid and postpaid users were recharging their NTC SIM online, the supply issue caused no negative impact on the company’s business and revenue.
Are you skeptical of it though?
For a section of smartphone users, the news of a recharge card supply card problem may be surprising. That’s because many with an internet and a smartphone tend to recharge their mobile balance online. But still, only 73% of households own a smartphone and only 38% of households have an internet connection. That means a large number of Nepalese still use physical recharge cards to put the balance on their SIM cards. We expect the trend to fall sharply in the coming days in favor of an online recharge system.
For now, it’s just good that the company has swiftly restored the recharge card supply problem in the market. It greatly helps people in the village or in areas with no internet access where a physical recharge system is the way to go.
