Nepal Telecom (NTC) has introduced a robot service called “Maina” named after a bird, that responds to customers’ questions about the company’s services. An AI-powered robotic service is currently at trial in the company’s Sundhara office and could expand to other offices in the coming months with its full-version implementation.
The robot was officially inaugurated on Sunday, November 17, 2024. The AI-powered robot not only reduces the reliance on human resources for services but also provides services instantly. However, it’s a demo variant and its full version will come into operation later. The robotic service has been developed by Baliyo Venture and uses technologies designed by Nepali engineers.
Office In Charge of Nepal Telecom Sundhara, Dinesh Chandra Panthy said, “Every day, 200 – 300 customers visit the office. The lack of human resources made it difficult to deliver services. With the robot, we expect faster and more efficient service delivery.”
According to the company, the human replacer gives answers to queries just like a customer representative. You can ask the robot and get information relating to the company’s services, information about new data packs, NT fiber internet packages, etc.
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Nepal Telecom says its Maina robot service can provide answers to 600 customer queries
The robot is programmed to service customers with instant replies to their questions. Mr. Panthy says that Nepal Telecom’s robot can provide answers to about 600 different queries. Additionally, it gives you map details to visit a particular office for the service you want from the company.
According to Mr. Panthy, the robot can be used in both Nepali and English which also helps serve foreign customers. Going forward, the company says that it will make more efforts to enhance its operations.
To talk to Ntc’s Maina Robot, you will have to go near it and tap on the “Go Ahead” button. Then, you can ask it your questions. The company says that the robot is equipped with ample knowledge about the company and therefore, can provide prompt replies to customers’ queries.
Essentially, the Maina robot is a type of chatbot that feeds answers while asked. With more training with denser data, it would be equipped with higher stacks of knowledge to service customers with information. It can also learn from interactions with humans so it will be more refined per day.
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Maina robot aligns with Nepal Telecom’s desire for automation of its services. It shall prove effective in helping customers with all types of questionnaires about the company’s services when they visit its office As said earlier, it’s currently placed in the Sundhara office and is in a demo form. Let’s hope that the company brings it to more offices soon.
