• Ntc
  • Ncell
  • Samsung
  • Apple
  • Xiaomi
  • 2G to 5G
  • ISP
  • NTA
  • Tariffs
  • About us
Sunday, May 11, 2025
NepaliTelecom
  • Home
  • Telecom News
    • News
    • NTA
    • Ntc
    • Ncell
    • Smart Cell
    • Digital Nepal
  • Gadgets
  • How To
  • Editors’ Pick
  • Contact
  • About
No Result
View All Result
  • Home
  • Telecom News
    • News
    • NTA
    • Ntc
    • Ncell
    • Smart Cell
    • Digital Nepal
  • Gadgets
  • How To
  • Editors’ Pick
  • Contact
  • About
No Result
View All Result
NepaliTelecom
No Result
View All Result

NTA instructs ISPs to implement toll-free number

NepaliTelecom by NepaliTelecom
June 28, 2020
in ISP, Telco News
Reading Time: 3 mins read
NTA ISP toll free number

Nepal Telecommunications Authority (NTA) recently directed Internet service providers (ISPs) to implement toll-free numbers. The service will allow the customers to convey queries and complaints to their respective ISPs by dialing a toll-free number.

ISPs are also required to provide details of service charges for free to their customers as per the agreement with NTA. The Telecommunication Authority also urges the ISPs to resolve the complaints filed by the customers regarding the quality of service within the stipulated time. Also, the service provider has to quickly assist their customers with customer support and maintenance and resolve other service-related complaints to make the system effective.

What is a toll-free number?

Generally, charges are applicable in a phone call. A toll-free number is simply a number, which on dialing does not cost any fee for the customers.

Toll-free numbers are generally hosted by an organization/ business to take complaints and queries of customers. The customers who want to convey some inconvenience regarding the service of the organization/business can call on the toll-free number of the organization/ business.

The toll-free numbers are usually long, which include area code. Toll-free calls are free of cost regardless of the time-duration of the calls for the originator. The dialing party can have access to these charge less toll-free numbers from any part of the country.

Toll-free number in Nepal is of 11 digits which include Access Code (1660) + 01 + 5 Digit (subscribers choice). Although the call is free for the customers, the receiving party (organizations) need to pay for every call.

What is the importance of this service?

Customers who are facing issues with their internet service cannot inform the service provider through a free call. Mainly, during this pandemic situation, when the entire country locked down for safety reasons, internet usage spiked. Internet service users got internet service with poor connectivity. As a result, they complained about their issues to respective ISPs via calls that charged some fees. Considering the inconvenience faced by the customers, NTA came up with few guidelines for ISPs.

Thanks to these latest instructions, customers will now be able to get proper support and maintenance from respective ISPs. Customers will receive details about their internet service. They will know if they are getting the internet speed as pledged by the ISPs or not. Customers can inform their issues to ISPs via toll-free numbers that are free of cost.

In this way, this service empowers internet consumers to file their complaints freely and get their issues resolved within a specified time.

Conclusion

While ISPs are trying their best to provide quality service in minimal charge, NTA instructed ISPs to cut-off the customer support number dialing cost by implementing toll-free numbers. It enables customers to convey queries or complaints without any fee on the call. Find the challenges of Internet service providers in Nepal, in the COVID-19 pandemic.

NTA also ensures that ISPs do not fail to implement these services. In the case of ISP’s non-compliance with the instructions issued by NTA, strict action will take place as per the Telecommunications Act, 2053 BS.

After the toll-free number service, what do you think the internet service providers should do next to enhance their service? Share your thoughts in the comment box below.

Follow us on Facebook, Twitter, and Viber to get the latest news, and information about Nepal Telecom, Ncell, Smart Cell, ISPs, mobile apps, and phones in Nepal.

Latest Posts

  • Samsung Galaxy S25 Edge launch date confirmed, find rumors
  • Huawei announces application for Seeds for the Future Nepal
  • Ncell launches first Shop-in-Shop in Bhairahawa, what is it?
  • NTA warns not to continue unauthorized satellite internet at base camps
  • Daraz Brings 5.5 Sale, “Best Price, Best Deal Offer”
  • Government warns ban on social networks that won’t register
  • Government announces ICT plans for FY 2082/83: Highlights
Comments
Previous Post

Ncell brings Nonstop YouTube offer for 7 days.

Next Post

Himalaya Airlines signed Strategic Cooperation MOU with Huawei

NepaliTelecom

NepaliTelecom

Related Posts

Fiber Internet users of ISPs in Nepal
ISP

Fiber internet users in Nepal closer to 31 lakh: Find data

April 25, 2025
4G users in Nepal Ntc Ncell
4G Nepal

4G users in Nepal: 2.51 crores | Latest NTC, Ncell figures

April 23, 2025
New WorldLink logo
ISP

WorldLink now lets users extend internet validity by 3 days

April 17, 2025
Load More

You may also read

Ntc FTTH

Nepal Telecom Fiber Internet: Price, Speed, Offer, Packs [2025]

April 16, 2025

How to identify Ntc Ncell Smart Hello mobile numbers? [2025]

January 28, 2025
Ntc Namaste Wifi service with 4G LTE router

Namaste Wifi | Ntc’s Wireless Broadband with 4G Router [2025]

January 29, 2025
Nepal Telecom Ntc SEE student SIM offer

Nepal Telecom Brings SEE offer | Free resource and bonus [2025]

March 27, 2025
SMS Ntc Ncell Smart Cell

How To Solve SMS Problem in Ncell, Ntc, and Smart Cell; Top 5 Methods

July 2, 2024
Worldlink internet offers package price in Nepal

WorldLink Internet Packages: Price, Offers, FUP, 2025 update

March 2, 2025
NepaliTelecom

Nepalitelecom.com is a website/blog which provides information regarding telecommunication in Nepal along with Gadgets and has been doing some research for the telecom market in Nepal. We intend to do more of such survey/research in the Nepalese Telecom sector.

SiteMap

📢 Follow us on Viber to get the latest news, and information about Nepal Telecom, Ncell, ISPs, mobile apps, and phones in Nepal.

Popular Categories

Ntc | Ncell | Telco News | ISP | NTA | Gadgets

Recent Posts

  • Samsung Galaxy S25 Edge launch date confirmed, find rumors
  • Huawei announces application for Seeds for the Future Nepal
  • Ncell launches first Shop-in-Shop in Bhairahawa, what is it?

© 2025 Nepalitelecom

No Result
View All Result
  • Home
  • Telco News
  • Gadgets Nepal
  • Nepal Telecom
  • Ncell
  • Digital Nepal
  • How To
  • Editors’ Pick

© 2025 Nepalitelecom