Ncell has restored its mobile network which was disrupted at a large scale today (Monday, August 12, 2024) starting from 03:48 PM and lasting around 1 hour and 42 minutes. As a result, users from almost across Nepal faced problems with voice, data, and SMS services. However, the issues lasted just over an hour and a half but now, it’s brought to full restoration. Here are the details:
Ncell said that its “services were disrupted after its optical fiber cables suffered breakage but with tireless efforts from its team of technicians, the network was restored shortly.” The telco likewise, offered apologies for the inconvenience the issues caused the users. Soon after the problems were noticed, Ncell had promptly initiated efforts to restore the mobile network at the earliest.
While minor issues and mobile network glitches can be common and even go unnoticed at times, widescale issues such as this affect the subscribers in many parts of the country. In this case, Ncell users across the country except in Madhesh Province were said to be having various problems with the network.
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What happened?
The Ncell mobile network was disrupted due to the breakage of optical fiber which happened as the Nepal Electricity Authority (NEA) was relocating its utility pole between Pokhara and Damauli road sections. As infrastructure-related works are ongoing, NEA is also shifting its poles but it’s also inadvertently causing issues in telecommunications services with fiber breakages.
If you didn’t know, mobile operators use optical fiber for their mobile networks which are laid both underground and aerial. Usually, they are safe from adverse conditions but can’t evade heavy construction work at times. Backup or redundant links can be employed to maintain the mobile network when such large outages occur.
The fiber cables connect Ncell’s data center in Pokhara. Following the breakage, the company’s mobile network had earlier faced major telecom outages and disruptions. Users couldn’t see Ncell signals and if shown, didn’t work normally. Likewise, Ncell to Ncell services were not connecting. However, it’s said that users were still able to place calls from Ncell to the Nepal Telecom (NT) network. Anyway, now, the cellular network should be well in function for Ncell users.
Mobile network issue is a big inconvenience to the users, but the company also bears huge financial losses. So, companies do ensure that their infrastructure is safe and well-designed to escape damages, but sometimes, they do suffer the incidents.
Ncel has officially stated that it has restored its cellular network. So, you should be able to use its services without any problems. If you are still seeing problems, we suggest that you restart your phone and see if everything works normally again. Don’t forget to share your experience from today’s Ncell mobile network issues in the comment section below.
