Nepal Telecom (NTC) has started an online KYC (Know Your Customer) update facility for GSM prepaid SIM card users. The service is currently in a test phase and could soon roll out full-fledged letting you to complete your Ntc KYC without visiting the company’s offices.
The company has started the service at its office in Sundhara. The initiative is inaugurated jointly by the company’s chief commercial officer, Ganga Sagar Matanchhe, and the Provincial Directorate Kathmandu, Bagmati Province director, Indal Yadav.
Kick-starting the online KYC update test program, NT CCO Matanhhe said that the service will play a crucial role in making the company’s services more customer-friendly. Likewise, the company’s Director at Provincial Directorate Kathmandu, Bagmati, Yadav said that the facility will improve the company’s productivity as the online system will help complete more tasks in a short period.
Likewise, NT office, Sundhara chief Nirmal Chataut shared similar excitement. He said that the digital facility will help with the company’s digital transformation of services, paperless work, and data updating tasks.
Also: How to Transfer Balance in Ntc SIM card [2026 Update]
Update NTC KYC with a QR scan
The online KYC update facility allows prepaid customers to edit their name and other details after scanning a QR code at the company’s customer service center. The company then verifies the KYC for their services.
If you were wondering, you would still need to visit the company’s office. However, you won’t have to fill out physical documents. It’s gone digital.
The service is currently available only at the NT office in Sundhara as a test. After its success, the service will roll out in other offices in Kathmandu and beyond the valley.
Things to remember about Ntc online KYC update
Here are some key details you need to remember about the online KYC update facility of Ntc:
- Every NTC user needs to fill out KYC to be its customer
- The online KYC update facility has started as a test at present
- You can update your KYC with a QR scan, meaning you don’t need to fill out forms on papers
- For now, it’s only available at the company’s Sundhara office
- It will be expanded to other offices in the valley and outside after the test succeeds
- The service is only available for Ntc’s GSM prepaid users
If filling out details on a paper is a hassle, then online KYC update surely is for you. If you need to know more about the service, do leave your query in the comment section below.
