Last Updated on July 27, 2026
Summary✨
- Ncell has refunded customers who were incorrectly charged extra for mobile data due to a technical issue.
- The company confirmed a thorough investigation led to identifying and resolving the underlying technical fault.
- Affected customers received SMS notifications about their refunds, which have been successfully processed.
- Ncell apologized for the inconvenience and thanked customers for their patience during the investigation.
- Customers who did not receive a refund should contact Ncell for further assistance.
Private telco Ncell has announced that it has refunded customers who were mistakenly charged extra for mobile data due to a technical issue. The telco has said it conducted a detailed investigation after receiving complaints from customers regarding unexpected balance deductions while using data services.
The company said, “We would like to inform you that we have taken serious note of the complaints from customers regarding additional charges on data services and have conducted a detailed study in this regard. It has been confirmed that this issue has arisen due to technical reasons and necessary corrective measures have been taken accordingly.”
The company has confirmed that the issue was due to a technical fault. It adds that it has identified the issue and resolved it. Ncell says it has already implemented the necessary measures to prevent the issue from recurring.
“We are pleased to inform that the balance deducted due to this issue has been refunded to the affected customers,” the company added.
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Ncell says that it has refunded customers affected by extra data charges
Ncell confirmed it has duly refunded all the customers whose balance was deducted because of the technical issue. The company also says it has informed affected users about the refund through SMS notifications.
In the meantime, the company has apologized for the inconvenience caused by the incident and thanked customers for their patience and understanding while the issue was being investigated and fixed.
Conclusion
The refund announcement comes as a relief to customers who experienced accidental balance deductions while using Ncell’s data service. Going by the notice, you must have received the refund and an SMS with an explanation about the issue. If you haven’t, then you should contact the company immediately for further assistance.
Did you receive a refund from Ncell after the extra data charge issue? Do share your experience in the comments below.
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