State-backed operator Nepal Telecom is discussing its Vision 2030 as the company seeks a complete digitalization of its operation with a focus on Big data/AI, and higher quality service down the years through gradual and steady improvement. At a high-level interaction program held recently, high-ranking figures from the communication ministry, the telco, and other dignitaries discussed the company’s vision for the year 2030 while delving into the Current Fiscal Year’s plan/policies. Meanwhile, a team delivered their presentations around the six key domains of the vision. The highlights of the NT Vision 2030 presentation and interaction are discussed below.
During the two-day interaction, Bhupendra Bhandari, an expert on the global trend of the telecommunication sector talked about the things to be done in the industry and global trends, Gorkhapatra reports. Likewise, Deputy Manager Brijesh Sharma delivered his presentation on the NT Vision 2030. Shobhan Adhikari touched upon policy programs and budget, Shaligram Parajuli explored service and maintenance, and Reena Dangol related the company’s business expansion.
Six Domains of Nepal Telecom Vision 2030
The event saw the presentation of the six key domains of Nepal Telecom Vision 2030, whose highlights are as below:
- Technology Planning:
Technology planning, as presented in the vision needs to fulfill the ever-growing demand for data and other services. Also, the grand vision includes the incorporation of newer technologies, introduction of innovative services/products, infrastructure planning, 5G readiness, commercial launch, 6G trial in 2030, Fixed Wireless Access (FWA), and the introduction of cellular IoT (Internet of Things), etc.
- O&M and Customer Service:
Likewise, NT Vision 2023 recommends AI/ML-based Intelligent Maintenance features to intelligently manage its network for assured availability and quality. Similarly, the telco is called upon to enhance its customer support service with a priority.
- Project, Logistics, and Supply Chain
The speaker at the high-level interaction program also suggested ways to assure quality project delivery on time, while using more of technology for effective project management.
- Business, Marketing
Ntc has been urged to use data analytics for the promotion of its business, identify new business scopes, and use technology for digital marketing. The vision tries to identify new value-added services for the date up to 2030.
- Finance and Investment
The vision looks for ways to maximize its operating revenue and diversify investment for its in-organic growth in the presence of organic growth saturation.
- Human Resource
NT Vision 2030 also suggested to use technology such as Big Data/AI to uplift competent Human resource and improve employee performance. Improving the labor relations in the company was also in discussion at the event.
Communication minister Ms. Sharma calls for service improvement
Rekha Sharma, Communication and Information Technology Minister (MoCIT) called on Nepal Telecom to focus on quality and service improvement. She made the address to the Ministry, Nepal Telecom (NTC) Board of Directors, and senior officials of the company. The minister also directed the company to focus on service and revenue growth as its recent figures have not been very inspiring.
Referencing the revolution in the electricity sector, she stressed the need for similar uplift in telecommunication.
“How did a country with 18 hours of load shedding end up exporting electricity?”, she asked. Earlier, she stated that there are negative indicators in many areas of Nepal, but still, Ntc is harboring good results. However, she insisted it was not satisfactory enough. She told everyone that it was now time they all focused on bettering the quality.
Ms. Sharma also touched upon creating a conducive environment for the company’s human resources.
“Let’s create such an environment that every employee can be proud that the communication revolution took place in Nepal because of my contribution when I passed away after spending an important life in Nepal Telecom,” she said.
Similarly, the event had a discussion with active participation and suggestions from MoCIT secretary/ Chairman (BOD, Nepal Telecom), Managing Director, Nepal Telecom, and more.
The minister pitched for broader connectivity and customer service.
Focus on customer service
The minister Ms. Sharma also urged the company to improve its customer support for higher satisfaction from customers. She requested the company to restructure its customer service center and prioritize its treatment of the customers and address their complaints kindly.
The minister reminded me that he put forward the Highway Connectivity. The plan calls for communication penetration on every highway in Nepal. She requested to establish phone and internet access in all highway areas in a short span of time.
“Even in normal conditions, it is necessary to make the most communication contact during the journey. Also, in case of an accident, illness, etc., communication contact is necessary for all areas of the highway.” Highway connectivity should proceed as an important project of Telecom, I expect its quick results,” she continued.
Digitalization of the company
Nepal Telecom has already kickstarted its digital transformation to elevate its efficiency. Gorkhapatra wrote that Ms. Sharma instructed the company to completely digitalize and set up working groups in every branch to carry out reforms as a campaign.
Similarly, Krishna Bahadur Raut, MoCIT Secretary and Chairman of the Nepal Telecom Board of Directors, urged to advance the service and quality in a new way.
He shared that “Nepal Telecom Vision 2030” will soon go into the decision-making process for its implementation. He said that the Ministry is doing its homework to amend the necessary laws including the Telecommunication Bill.
“The quality will grow”
In the meantime, Nepal Telecom Managing Director Sunil Paudel said that the quality and service of the company will improve. He stated that data is the future and the company will cater the internet service as per the customers’ wishes.
He expressed the commitment to discuss the key premises from the event at the senior level of the company and seek approval from the board. Likewise, he said that the company will completely improve the customer service center by the end of Ashar. Minister Ms. Sharma directed the telco to materialize the NT Vision 2030.
Nepal Telecom is Nepal’s largest telecom operator with a 57.11% market share. It provides 4G mobile service, landline telephone, FTTH fiber internet, etc.
The company serves over 1.21 crore subscribers on its 4G network while 2.11 crore users its voice telephony service. It has also started 5G trials in various cities internally and planning to make it public soon.
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