If you still remember, Samsung had a horrible incident when the Samsung Galaxy Note 7 hit the market. After 2-3 days of use by the customers, Galaxy Note 7 started to explode, and later, the company realized it was the fault of the battery and replaced all the Note 7 devices. Now, a similar incident is happening in most Galaxy A-Series and M-Series smartphones as they are showing some mysterious problems.
These are the massively hit smartphones among the mid-range segment of the company. Among them, Samsung Galaxy A51 is the best-selling smartphone of 2020.
The unidentified flaw or bug will freeze these smartphones and restart on its own. Sometimes, these smartphones will go on auto boot-loop and keep going on until the battery is dead. This problem has been arising for a few months and finally arrived in the tech market after Indian units of the above-mentioned device got affected.
The above-mentioned smartphones are mostly powered by Exynos 9610 and Exynos 9611 chipset which might have caused the problem but it’s still in doubt. It might be a software issue and can be fixed by software updates. The company is yet to address this issue through Samsung India’s forums reported lots of complaints about this issue.
Some customers who got affected by this problem had taken their smartphone to the Samsung Service center and the service center is asking to change the motherboard of the phone which costs around $100. Obviously, customers are hesitating to pay such an amount as they have done nothing wrong with their devices. Customers can’t afford motherboard replacement and factory reset is also not possible means only hope is Samsung needs to speak on this issue and investigate what’s going on.
Talking about Nepal, of course, these smartphones are very popular here. These mobiles had done decent business in 2020 and are still popular among the customers. But, we are yet to hear such issues in Nepal. If any of our readers know about this issue happening on your device or in your circle, please let us know. We may forward your problems to Samsung Nepal.