Leading internet service provider WorldLink has launched a new feature Money Back Guarantee or Paisa Firta with which the company promises to refund the customers in case of slow internet speed. The service is applicable for a select internet package. Find more details below.
The private ISP says the service is a reflection of its commitment to prioritizing quality service over competition. The provision of a refund for sluggish performance guarantees its dedication to ensuring customer satisfaction, the company adds.
Customers who have subscribed to 200 Mbps, 250 Mbps, and 300 Mbps packages are eligible for the WorldLink Money Back service for slow internet speed.
Check out: Worldlink Internet Packages, Offers, and Price
WorldLink announces Paisa Firta Service | Money Back Guarantee
WorldLink says that the Paisa Firta or the Money Back Guarantee is to ensure that its customers get what they pay for. If a WorldLink customer is not getting a satisfying internet speed or service, asking for a refund is completely valid. With this feature, the company seeks to reinforce its commitment to its customers for high-speed internet service.
Besides, the company also expects it to instill in its customers confidence in WorldLink’s internet speed as it says that speed will now no longer be an issue.
“So say goodbye to a slow internet connection as will now guarantee your satisfaction or your precious Paisa back in your hands.”
WorldLink on its Money-Back service
While many ISPs in Nepal focus primarily on competition, the Kathmandu-based company says, its focus is on enhancing customer service with quality service.
Also read: WorldLink providing customer service with 170 support zones, call centers, app, and more
How can I ask for a refund from WorldLink?
To ask for a refund from WorldLink, you need to report the company through a call, a branch office, or its online services. Then, the company’s staff arrive at your location and inspect the connection. If the problem persists and remains unsatisfying, you can seek money back from the company under its money-back guarantee service.
In case you were curious about the refund amount you would get, WorldLink refunds you an amount equivalent to the remaining days of the subscribed internet package. For instance, if you have a 90-day package, and have used 20 days of service, you get the refund amount for the remaining 70 days.
Check out: Worldlink provides Free Wifi Hotspots in 14000 locations
But do keep in mind that the service is only applicable if you are subscribing to 200 Mbps, 250 Mbps, or 300 Mbps package.
The service will be available across 51 branches including all major cities across Nepal. WorldLink says that this customer-centric approach will embolden its position as the leading ISP in the country.
