Nepalitelecom is a website which provides latest telecom news, information and offers in Nepal.
Do follow us in our fb, twitter to get the latest posts.
The coronavirus pandemic and lockdown has hit every aspect of our lives. This is the moment where everything has paused for a time which we can’t still predict when it’s going to end. Paying various commodities bills is also getting difficult and paying the bill of most used commodity, electricity is getting even harder. The meter reader is unable to reach our homes which not only increased the bill amount of the customers but also the Nepal Electricity Authority is in financial crisis.
Paying electricity bills reaching the counters is always a risk during this time. Not only the customers but also the employees at the cash department will be at risk of COVID-19 as it is remarkably troublesome to maintain social distance in such a queue. To avoid all these circumstances that customers and NEA are facing, the company has now resorted to a partial automation system to check the bill and pay it. With this consumer portal from NEA, customers can now read their home meters online and pay by themselves.
Nepal Electricity Authority (NEA) Executive Director Kulman Ghising told that the NEA has provided the facility to the customers to read the meter online when the NEA could not do the meter reading due to the Corona Virus pandemic. They brought the online service to enable people to check the bill themselves and pay in this lockdown period for the actually consumed electricity bills. The online meter reading is a step ahead to go for automation in the future. As NEA is currently implementing a Smart Metering system, the full automation can be achieved by such Smart meters in the customer premises.
Customers can use the system where they can check their own meter and pay the bill amount online according to the amount of consumption. Sujan Kumar Shrestha, head of the computerized billing and network branch, said that the new software, developed by the NEA’s computerized billing division launched on Sunday, has provided such facility. With this service, NEA’s industrial and business class customers who have connected three-phase (TOD) meter will also be able to do the same. This system could immediately benefit more than 3 million home-based customers, Shrestha said.
This service has been started from Kathmandu, Pokhara, Biratnagar, Butwal, and other major cities. The authority plans to provide this service to all the distribution centers in the same province within a few days by appointing a representative in the same province.
Update: Apart from the website, NEA also launched a mobile app with integration of all of its features like news/updates, meter reading, bill payment, complaints, recruitment, and no light/DCS contact information. The process below also applies to mobile apps.
NEA has made this task really easy and simple with the new system. I have explained the steps to read the electricity meter placed at your home and find out the bill amount to be paid and to pay the bill online.
If there is any complaint with your meter reading, you will be informed by phone within 4 pm on the day of the meter reading. After that, you have to take the photo of the meter and send it again, and the verification takes place again. Once you get the exact meter reading, you can pay the bill online. Here’s How to Pay Electricity Bills Online?
If a customer does not find their customer number on the system or does not have access to the Internet, they can contact the billing branch hotline for a meter reading offline. The toll-free hotline number is 1150, which as told will be open for 24 hours. After contacting the hotline, the billing branch asks for all the details with the customer. If the customer ID does not match in his distribution center, the billing branch will make the customer’s user ID.
As per NEA, with this facility, customers in any corner of Nepal can pay their meter readings online and offline. More than 60 distribution centers in Kathmandu, Pokhara, Biratnagar, Butwal, and other areas have been connected to the online billing system. The NEA aims to connect all the 199 distribution centers to the system within a few days and read the meters online of all the customers. While the payment after the meter read can be done easily using digital payment services.