NEA launches a mobile app for meter reading, payment and complaints

On June 7, 2020, Nepal Electricity Authority (NEA) launched a mobile app called NEA for electricity bill payment which now has been updated to NEA Official with some changes and new features. The authority launched the smartphone app during the peak of the coronavirus pandemic to encourage social distancing and promote cashless payment but now it has become a mainstream mode of payment. The new update allows users to, among many other services, read NEA news, check bill history as well as find locations of EV charging stations. Find all the details below.

NEA allows users to read their electricity meters by themselves online anywhere they want. Similarly, it allows electricity bill payment via the NEA app. There are several other features that are useful for users.

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NEA has also launched a toll-free hotline number 1150, which is available 24 hours a day. They have a provision of discounts for on-time payments too.

NEA mobile app

This mobile app is available for both Android and iPhone users. The layout of the app at a first glance appears simple. NEA may request access to some of your phone’s features such as camera, location, phone, storage, and others to operate.

The menu bar at the bottom half shows eight categories of features/services with the bottom tab showing the Home option as well as the other four services including on the profile tab. The body of the home page displays the following eight features of the app:

1. Bill Check: It opens a page showing the information related to the bill for your electricity service.
2. My Bill: Lets you pay for your electricity usage via online payment platforms such as eSewa, Khalti, or from Nepal Investment Bank Ltd, City Express Pvt. Ltd, Himalayan Bank Ltd, Pay point, Prabhu Bank Ltd, and Mahalaxmi Bikash Bank Ltd. You are required to click one of them, as per your convenience, and continue with the payment.
3. My Meter: You can add your meter’s detail and receive services for it online.
4. News and info: You can information relating to vacancies and announcements.
5. Bill Payment Inquiry: It opens a computerized bill from NEA. You can fill it out and acquire an online bill.
6. DCS Contacts: It provides contact information for various NEA Distribution Centers around the country.
7. Tariff: The app also lets you check the prevalent electricity tariff rates in Nepal.
8. Feeder status: The option lets you check on the condition of electricity service in different NEA feeders.
9. Bill History: Lets you find out your power bill transaction history.
10. Complain: If you have any complaints about NEA, you can register them from the app.
11. Charging stations: The app also lets you find the location of electric vehicle charging stations.

NEA web portal

Though the mobile app appears as a mini version of the web portal, the web portal seems more elaborate with much extra information to offer. The page layout is sophisticated but not interactive. The mobile app should also include procedure information like in the web portal for the convenience of consumers.

Read in detail: How to read an electricity meter yourself?

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As told, the mobile app was launched on June 7, 2020, but has been upgraded with new features in 2023. We encountered a couple of instances where the app failed to pull through the first launch screen. So, there are some basic bug fixes in need. However, the overall app functions and features are highly worthy of praise. The Digital Nepal ethos is overarching and governments are also getting vital reinforcement from the NEA Official mobile app and others such as the Nagarik App.

Download NEA official app: Android | iPhone

A recommended read: How to open a bank account in Nepal online?

Would you wish for more services or features in the NEA app to enhance its use cases? Do offer your input in the comments below.