Telecom regulator Nepal Telecommunications Authority (NTA) has built an integrated system to check mobile service quality.
The system will gather mobile service quality reports of mobile subscribers. The regulator says its system is technology-friendly and easy for users to participate in.
NTA announced the mobile service monitoring system on Thursday, July 7th on the occasion of its 24th anniversary. The Deputy Director of the telecom governing body, Mrs. Roja Kiran Basukala shared the news at the program.
The system allows mobile users to participate in the mobile service quality survey via NTA’s mobile app, web app, USSD, IVR, and other mediums.
Download NTA QoE Survey and submit your Mobile Service Perception
NTA will assess reports from the survey and determine its final report in the integrated system.
To gather the data, the regulator has also launched a mobile app NTA QoE Survey. The regulator will collect data from the participants in the survey and prepare its inclusive report.
The app is available on the Play Store. It allows you to participate and submit your user experience online. But first, you need to sign up and create an account.
You can submit your experience on Voice calls, data, or about Fees and tariffs of services. The system allows you to tell Nta your “perception” of the mobile service quality you are receiving.
The good thing is that you can participate in the survey easily via the web app. Mr. Basukala said “The survey is also available as a web app. You can visit the link https://qoe.nta.gov.np to access the web version of the survey and participate.
Likewise, you can participate in the survey through the USSD code too. For this, you need to dial *34567# on your phone. This also allows you to submit your quality perception on service fees, quality, and overall categories.
You can also choose the IVR system for the survey. For this, you can dial 34567 and answer the questionnaire you hear from the other end. To drop your answer, you will need to dial the corresponding number on your dial pad as relayed on the call.