Summary✨
- Nepal Police app enables citizens to file complaints conveniently from their smartphones.
- Launched on May 19, 2026, the ‘Citizen Assistance and Grievance Management’ service aims to enhance access to police services.
- To file complaints, users need to install the app, create an account, and provide relevant details along with proof.
- Patience may be necessary during the sign-up process due to potential delays in receiving the verification code.
- Complaints can be filed in various categories, such as accidents, domestic violence, and theft.
Nepal Police app now allows citizens to file a complaint on smartphones online. The digital service facilitates people to report crimes or any issues to the security agency without physically being present and having to fill out papers.
Nepal Police launched a ‘Citizen Assistance and Grievance Management’ service on Tuesday, May 19, 2026. On the occasion, Inspector General of Police Dan Bahadur Karki shared that the objective behind launching the system is to provide citizens with easier access to the police’s services using electronic means.
He added that citizens can use the online system to file complaints at their convenience from home.
PS: Citizens can file complaints addressing the place of their living or the concerned district or local police office where the incident took place.
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Benefits of online Police complaints
As frauds/scams, cyber security issues, and many others (no need to be online only) are rampant in our society, starting online police complaint service is a great step for making Police friendly to citizens. This will not only enable people to access justice, but also helps to enhance efficiency, transparency of the complaint system.
You need to download Nepal Police App in either Android or iOS to file the complaints online.
How to file Police complaints online?
To file complaints on the Nepal Police app, you need to follow the steps below.
- Install and open the Nepal Police app
- Sign up to create your account
- Tap on “Register a complaint”
- Choose a category and add details
- Add photo, audio/video, etc., as proof for the case
- Choose the location of the incident
- After submitting the complaint, you will see the status regarding its process on the app
Patience is required while signing up for the Nepal Police app
I tried to check the app myself for this post. To my bemusement, the app sends a verification code to my email, but it took very long to arrive, and by the time I got it, the time had expired, and I needed another OTP. It worked after two attempts.
You may also want to check your spam folder to see if there’s the code from the app for the sign-up process.
You can file your complaints on the app under different categories, such as accidents, domestic violence, financial fraud, theft, etc.
