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NTA Warns Against Operating Auto Renewal of VAS

Telecom regulator NTA has warned service providers against the auto renewal of VAS. Releasing a notice, the authority asked telecom companies to arrange for a condition where (Value Added Services) VAS won’t be renewed automatically.

The authority said that telecom companies must alert subscribers of VAS/services when their expiration date nears. It says that service providers must bear the expenses for such notifying services. Similarly, companies operating VAS must also seek responses from customers regarding their opinion on the renewal of VAS.  

If users notify their service providers via SMS that they are willing to renew services, the companies must arrange for such a system. The notice also reminds companies not to auto-renew VAS on the customers who don’t reply or who wish not to continue services via SMS. NTA says it has alerted the companies regarding such a condition in the past.

Also see NTA Revokes Plan to Buy Online with Mobile Balance

Currently, Nta has come to understand via social media that companies are operating services with auto-renewal features. Likewise, the regulator says no companies should operate in ways that are inconsistent with the policies and regulations of the authority. NTA has even threatened strict action against companies for auto renewal of VAS.

NTA has also requested individuals with information on VAS malpractices to inform the authority at the contacts below.

Notice on auto renewal of VAS by NTA

NTA notice auto renewal VAS

Have you had an experience where a VAS was auto-renewed without your knowledge? Do share in the comments below.

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