Dish Media Network, parent company of Dish Home, has launched an AI agent, “Khusi”. The AI service is capable of two-way conversation and is deployed to make customer service more effective, digital, and convenient.
The virtual assistant is expected to improve Dish Home’s customer service. The company is an internet service provider with a large customer base in Nepal. With AI at its disposal, it can cater to more customers with timely and straightforward service delivery.
Prior to the Khusi AI, Dish Home launched a virtual privilege card. At the same time, you can also watch the Nepal Premier League on the Dish Home Go app. The company is gradually enlarging its mark on customers beyond mere internet services.
Dish Home AI features
Dish Home says that its AI-powered customer service agent “Khusi” can analyze customers’ emotional responses during conversations with people (customers). It can then also prepare reports on the emotional metrics. When a customer contacts for any technical issue in the Dish Home internet, it will automatically provide the cause of the problem, the estimated time to resolve it, and progress details. Users can also get insights from the AI during a network outage on Dish Home services.
The Khusi AI works with a human-like Nepali voice based on context and usability. It will contact customers whose service has been deactivated and request a renewal. It can provide information about the company’s offices, gather customer feedback, complaints, and forward them to the concerned department.
Dish Home shares that it plans to use Khusi AI to verify customers’ KYC details and update the database.
Also: Dish Home launches 1 Gbps internet package with WiFi 6 router
Dish Home “Khusi” AI capabilities
Here are the major capabilities of Dish Home’s Customer Relationship Office, Khusi AI:
- Analyzes customers’ emotional responses during conversations
- Dialogue with customers in a human-like Nepali language
- Identify technical issues automatically
- Update customers on their service deactivation and request renewal
- Gather customer feedback, complaints
- Plan ahead: Use for KYC verification and database updates
For now, the private ISP is integrating the AI service into its chatbot on Facebook Messenger and Webchat. There are plans to expand the AI to WhatsApp and Viber, as per the company.
Dish Home says that it’s collaborating with international AI research institutions to further improve Khusi’s conversational capabilities of the Nepali language.
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