Last Updated on October 10, 2026
Summary✨
- NTA warns ISPs against raising internet subscription prices without approval.
- ISPs like WorldLink and Vianet have stopped low-speed packages, citing inflation costs.
- Providers must adhere to approved tariff rates and publish their charges transparently.
- NTA threatens legal action against unauthorized pricing and urges consumers to report violations.
- NTA aims to protect consumer rights and maintain fair competition in Nepal’s internet market.
The Nepal Telecommunications Authority (NTA) has warned internet service providers (ISPs) against increasing internet subscription prices without its approval. In a press statement, the regulator has cautioned ISPs against charging customers more than the approved rates or operating services in unauthorized ways.
In its statement, the authority clarified that although service charges for internet and email services have increased as noticed through various media reports, it has not approved any proposal to raise internet service prices.
NTA Says No Approval for Internet Price Hike as ISPs pull low-speed packages
According to NTA, service providers must set their charges based on the applicable directives and tariff rates approved by the authority. They must also publish their approved tariffs and make the information available to customers.
Recently, ISPs like WorldLink, Vianet, etc. have stopped low-speed affordable packages to focus on high-speed plans. The ISPs maintain that operating cheaper packages has hurt their operating expenses due to inflation.
The authority said service providers must obtain its approval before implementing any changes to their service charges.
Action Against Unauthorized Charges
The NTA has warned that internet service providers charging more than the approved rates or operating services without proper authorization could face legal action under the Telecommunications Act and related regulations.
The regulator has also urged consumers to file complaints if their internet service providers charge unauthorized fees or collect more than the approved subscription prices.
NTA Seeks Fair Competition and Consumer Protection
The authority said the notice aims to protect consumer rights and maintain fair competition in Nepal’s internet service market. It has called on providers to deliver services transparently and follow the approved tariff structure.
The clarification comes as major ISPs have started discontinuing affordable packages in recent days. The price of the internet has always remained an important concern for consumers in Nepal. The NTA has reiterated its commitment to ensuring that internet services are provided in a regulated, transparent, and competitive environment.
Consumers who suspect unauthorized price increases can contact the Nepal Telecommunications Authority to register complaints.
So far, no ISP has officially responded to NTA’s statement.
