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Not receiving OTPs timely can be a huge frustration as we need them immediately for immediate authentication and transactions. Unfortunately, it is a recurring problem for many Nepali users who request OTP from various apps on different mobile networks (Ntc, Ncell, Smart Cell). Multiple factors can lead to such an annoying situation. Keep reading to find out the possible causes and solutions for the verification codes problem.
OTP stands for One Time password. It is either a numeric or alphanumeric string of characters used for one login session. Once we use them, we can discard them or delete them as any other message. Various apps and sites use them for login, changing passwords, two-way authentications, and financial transactions.
OTPs have multiple uses today. Social media platforms, digital wallets, and financial portals as well as their mobile apps, have major applications of OTPs. Generally, we need these codes on the following occasions.
OTPs are also useful for the authentication of users. It helps the service providers to ensure that the person who is trying to create a new account or changing the password is also the original account holder.
Many apps these days exploit OTPs for two-factor authentication. The user can create a simple password along with OTP (verification codes) Or they can even a biometric factor such as a fingerprint or a face scanner.
For an instance, if you are registering for an eSewa account, it will ask for your phone number and send you an OTP to it. After you input the OTP, your verification will be complete and you could attain the services.
There is inconsistency regarding the successful delivery of OTPs (verification codes) from various platforms on various networks. On major carrier networks namely Nepal Telecom, Ncell, and Smart Cell, there is a recurrent issue of not receiving the OTPs.
Many users of Facebook have complained of not receiving an OTP while they are on Ncell. While many aspirants of Tootle have witnessed the same issue of not receiving OTP on their device while registering as a new rider. Others on its rival platform, Pathao also suffer when they are trying to register or creating a new password.
There may be multiple factors at play for this delayed delivery or none. Some of them may be the platforms themselves and at times the network issues could also play the role. At times, it can be down to the wrong setting or altered default configurations on our mobile devices.
Then there are those doing their transactions on connect-IPS, eSewa, or Khalti who also witness these OTP issues at times leading to inconvenience and frustrations. It applies the same to other Top Digital wallets in Nepal.
When we are locked out of our accounts or we have our social media or any accounts hacked, we can be in serious turmoil for not getting timely delivery of OTP codes. This issue has become common for many Nepalese currently.
For some services like Employee Provident Fund (EPF’s) Digital KYC, they ask to put Ntc numbers as there is a possibility of not receiving the code as a message in Ncell number. Here is a notice on their premises.
All the sites or platforms coordinate with multiple telecom networks to deliver OTPs timely. Given that their validity is short-lived, they do their best to ensure that the requesting user receives those codes almost instantly for smooth account verification or another purpose. However, there could be several factors at play that renders OTPs delivery untimely and a cumbersome affair. Let’s enumerate some of the possible causes below.
These are some of the causes and solutions to the issues of not receiving OTPs on your devices. Next time, whenever you face such a scenario, make sure you take one of these steps. We believe one of the steps above will certainly guide you through the OTP issues.
Have you ever had to face such a scenario when you did not receive an OTP on your device? What trick did you pull to sort it out? You can share your experience in the comments section below.