NTC provides a new method to check/query bill of Ntc landline phone after upgrading it to the convergent billing system. The new method is quite convenient as it can be done through SMS, which is an add on to the IVR method. You just need to find the proper format for the landline and the available credit/balance will be sent as a reply. Find all the relevant information about Ntc landline phones like number structure, maintenance number, and balance check below.
What is a landline?
First of all, let us clearly define a landline phone. The landline phone is a telephone system that is connected via a copper wire to your home and a fixed phone is connected to the wire. In technical terms, the landline phone is called PSTN, which stands for Public switched telephone network. Some others call it a fixed phone.
Although landline phones had started to decline for some years, businesses do prefer it as it improves sharing, connection reliability, and quality of service.
There are around 7 lakh landline users in Nepal for PSTN only. Nepal Telecom (NTC) is the only operator in Nepal that provides the landline service here. Find the important number or codes in Ntc that are useful to get different services or subscribe features.
Landline number structure
Here is the landline number structure of Nepal Telecom.
A landline number is 9 digits.
It includes area code starting from 0 and the number.
You need to add +977 and the area code (without 0) in case you want to use the number internationally.
Earlier we could identify the area where the number is from but these days, it is very difficult due to the mix-up of the number in any area.
To complain about the issue in the Ntc landline and to ask for maintenance, you need
to dial 198 and follow the IVR instruction, dial your number with the selection of the category of the problem in your phone.
After the record of your complaint in the IVR, you need to put your mobile number to contact.
Nepal Telecom will then call you on your mobile number for the area and the type of problem. Then they shall visit to solve your problem within two or three days. If the problem takes more time to resolve, they will inform you of the same. Find all of the Ntc customer care numbers for inquiry or maintenance issues.
How to check landline bill/balance?
The method to check the NTC landline bill/balance through SMS is as follows.
Go to your message box
Type CB*LandlinePhoneNo ( which should contain the area code with 0) and send it to 1415
Then you will get the SMS reply from Ntc with the bill.
For example: If you want to check the bill of Ntc landline of Kathmandu, you need to send a message of the format CB*01PhoneNoOfKathmandu to 1415. Similarly, for Biratnagar, the message format is CB*021PhoneNoOfBiratnagar.
“Dear customer, your due amount is Rs …. and your available credit is Rs …… “
As they say, the billing system is now real-time, we guess the amount will be billed promptly. That means you will get the exact due and available credit in that instant. The credit means the available balance in your telephone number account.