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New method to check/query bill of Ntc landline

Ntc provides a new method to check/query bill of Ntc landline after upgrading its landline phone to the convergent billing system. The new method is quite convenient as it can be done through SMS and another process from IVR is already there. You just need to find the proper format for the landline and the available credit/balance will be sent as a reply. Find all the relevant information about Ntc landline like number structure, maintenance number and balance check below.

What is landline?

First of all, let us clearly define a landline phone. The landline phone is a telephone system which is connected via a copper wire to your home and a fixed phone is connected to the wire. In technical terms, landline phone is called PSTN, which stands for Public switched telephone network. Some other call it as fixed phone.

READ: How to make online inquiry of Ntc landline phone?

Although the landline phones had started to decline from some years, businesses do prefer it as it improves sharing, connection reliability and quality of service.

There are around 7 lakhs landline users in Nepal for PSTN only. Nepal Telecom (Ntc) is the only operator in Nepal that provides the landline service here. Find the important number or codes in Ntc that are useful to get different services or subscribe features.

Landline number structure

Here is the landline number structure of Nepal Telecom.

  • A landline number is of 9 digits.
  • It includes area code starting from 0 and the number.
  • You need to add +977 and the area code (without 0) in case you want to use the number internationally.
  • Earlier we could identify the area where the number is from but these days, it is very difficult due to mix up of the number in any area.

READ: How to send free SMS in Ntc, Ncell?

Landline maintenance number

To complain about the issue in Ntc landline and to ask for the maintenance, you need

  • to dial 198 and follow the IVR instruction, dial your number with the selection of the category of the problem in your phone.
  • After the record of your complain in the IVR, you need to put your mobile number to contact.
  • Nepal Telecom will then call you in your mobile number for the area and the type of problem. Then they shall visit to solve your problem within two or three days. If the problem takes more time to resolve, they will inform you of the same. Find all of the Ntc customer care number for inquiry or maintenance issues.

How to check landline bill/balance?

The method to check the NTC landline bill/balance through SMS is as follows.

  1. Go to your message box
  2. Type CB*LandlinePhoneNo ( which should contain the area code with 0) and send it to 1415
  3. Then you will get the SMS reply from Ntc with the bill.

For example: If you want to check the bill of Ntc landline of Kathmandu, you need to send a message of the format CB*01PhoneNoOfKathmandu to 1415. Similarly, for Biratnagar, the message format is CB*021PhoneNoOfBiratnagar.

The reply message from NTC will be of the format:

“Dear customer, your due amount is Rs …. and your available credit is Rs …… “

As they say, the billing system is now real time, we guess the amount will be billed at real time. That means you will get the exact due and available credit in that instant. The credit means the available balance in your telephone number account.

READ: Ntc SIP PBX service to use multiple lines from single number.

So if you find your balance goes below the credit limit, you have to recharge your landline phone balance so as to avoid blocking the service.

  • By IVR method, You can also check the landline bill by dialing 1606 and follow the instructions for the specific month or all pending bills for your number
  • You can also check the bill of the services like Postpaid, landline phone, fixed phones (like C-phone) from online. Please read here for how to check the bill online of Ntc phones.

Soon, they will add more method and features to check and subscribe the balance or bill. Ntc will also update the bill inquiry through the web portal with self-care portal.

Don’t forget to check all information about Ntc recharge and the pin recovery system.

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