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All New Ncell App Features; How To Use Them

On January 26, 2021, Ncell released its latest update for the Ncell app enriched with new features, new animation, and a new user interface (UI). This update is Ncell’s biggest and most important app update to this date. The latest updated app is currently available on both Android and iOS platforms. In this article we will talk about all new Ncell App features as well as how to use them to their full potential.

Furthermore, Ncell is giving always a 1GB Data Pack for 7 Days to every Ncell App user. If you are using the old version of the Ncell app, then you can update and get a free 1GB Data pack for 7 Days. Not forgetting to mention, Ncell still provides Free Daily 10 SMS to Ncell App users. Nonetheless, we will also talk about new additional features that the company has added after the May 2021 update. So, buckle up your seatbelts for a feature-packed ride.

Voice Call Rates Of Ncell, NTC, And Smart Cell

New Ncell App Features

User Interface

One of the most noticed updates starts with the app’s user interface. It feels modern, fresh, and nicely animated. Also, the color combination is nicely put as well as every other icon and card.

When in default, there is a greeting that changes according to time and says Good Morning or Good Evening along with Hi followed by user’s name. Just below it is weather information. Beneath it are some top picks that Ncell recommends. There are 3 picks placed in 3 cards horizontally. Each card has a different color theme and different picks.

If you want to change, then you can easily change this with other 5 sections such as Offers, Recommended for You, Notifications, VAS Notifications, and Pack Alert. You can easily change it by tapping on the Hamburger icon placed just below your profile icon where your photo, name, and phone number are shown at the top left corner. Tap the Hamburger icon and select your favorite one to go with.

On the second half-section, there’s a horizontal line followed up by Network information and Missed Call information. Both this information is shown via nice icons. Below is an animation section that has a slide effect to it and rotates with 3 cards. Balance information card, Data Pack information Card, as well as Free Daily SMS Card, are the cards in there.

Below this card are three bars that are also animation. This animation and bar show the time and cards animation. Beneath is a 3D tray where 5 icons are placed horizontally. These five icons represent 5 different sections; Ncell Support, Search, Transaction (Call history/details), Shop, and My Services. Likewise, all information is placed in 3D Tray in Profile Edit Section also.

Best Offers in Home Screen


One of the best new features is the Best Offers in Home Screen. In this section, you can get the best offers that you won’t even get in *17123#. Below the Profile Icon and information in the top right corner, you get to see two arrows. After pressing the right arrow you can get into this Best Offers section.

You will many Best Offers regarding Data Packs and Voice Pack. Just choose one that suits you and press on it. After this, just click on Buy. After this, an Alert will prompt but just press on Yes. Now you will have to choose between two options; Pay By Balance and Pay Online. If you have enough balance then choose it and press on Confirm.

Check out: How to transfer balance in Ncell?

Or else, choose Pay Online and you will have 5 Payment Gateway Options; VISA Card payment, e-Sewa payment, Khalti payment, IME Pay payment, and Prabhu Pay payment. Choose your preferred Payment Gateway and press on Pay Now. After this, you will just have to log in to your respective Payment Gateway medium and Pay.

  • Click on the Right arrow below the Profile icon on the top right corner
  • Choose Your preferred Best Offer
  • Press on Buy
  • Click Yes when an alert is prompted
  • Choose Pay By Balance or else choose Pay Online and press confirm

If you chose Pay Online:

  • Choose your preferred Payment Gateway and Press on Pay Now
  • Login to your respective Payment Gateway medium
  • Pay the sum

Recharge And Pay Bill


At the First 3D Animation Card named Balance located at the bottom middle, you will see the Recharge option with a Minimalistic icon. The Recharge option rests along with the Balance information and Transfer option. With this option, you can recharge your balance with Digital Wallets like Khalti, IME Pay, VISA Card, Prabhu Pay, and e-Sewa.

Just tap on the Recharge option. Now enter your preferred recharge amount or choose with the Quick Balance Suggestions. Then press on Recharge and select your Digital Payment Gateway. Now click on Pay Now and log in. You’re done, you have successfully recharged your balance. Nevertheless, Postpaid customers can pay their bills from the Ncell app itself.

  • Click on Recharge Option
  • Enter your preferred balance amount or choose any one Suggested Quick Balance amount
  • Press on Recharge
  • Choose your preferred Digital Payment Gateway
  • Click on Pay Now and Log in to complete the process

Ncell Support


One of the exciting updates of the new Ncell app features is Ncell Support. You can easily access this feature by tapping the first icon in 3D Tray placed at the bottom of the main menu. The company has integrated a Chatbot aka Digital Buddy named Maya in the app, to assist its users. Simply type Hi and Maya will reply with a greeting and her introduction.

Similarly, if you type anything that Maya doesn’t understand then she will apologize as well as list out some of the things that she can do for you. She can help you with Balance Inquiry, Service Inquiry, and Recharge.

  • Just text Maya and she will look after you. That’s it.

Check out: Ncell India Call Pack



You can access the transaction in the third icon of the 3D Tray Placed at the bottom. In this section, you can find all your Call & SMS records, Top Up records, Internet records as well as VAS. All the records are shown in labels as well as in Infographic according to Day wise.

  • Tap on Usage Section or Activities and see your stats.
  • Simply press on Voice & SMS, Top UP, Internet, or VAS to check their stats.



In the shop section located at the fourth icon of the same 3D Tray. You can find all the Data Packs, Voice Packs, as well as Other Packs that Ncell currently offers. All the Packs are labeled differently in 4 sections; Data, VAS, Voice & SMS as well as Roaming. All packs in every section are labeled in cards nicely.

  • Press on any Pack you like and click Activate.

My Services


In this section located at the fifth icon of the 3D bar, you can see all the services and packs you are currently enrolling in. You can see your Balance, Data, Voice & SMS as well as VAS. Each section will show you your stats accordingly. The arrangement of information is very attractive, easy to read and cards are also nicely placed.

  • Just Go To My Services
  • Click on Balance, Data, Voice & SMS or VAS to see your stats accordingly.

My packs tab in the app also lets you know the remaining volume/minutes in data packs and voice packs respectively, along with the expiry of the purchased resources.

Trouble Tickets


On the My Profile section, there’s a 3D bar for Trouble Tickets which is also one of the new Ncell App features. In this section, you can tell the company about the issue you are facing. Just press on the card and press create. Then click on if it’s a Major or Minor problem and choose the category of your problem. After that, fill the boxes as per your problem. Finally, press on the register. Your trouble is now about to get fixed.

  • Press on Trouble Tickets 3D bar in the My Profile section
  • Click on create
  • Select Major or Minor Problem
  • Choose category as per your trouble
  • Fill out all the boxes according to your problem
  • Press on Register, that it.

Add New Account/Manage Multiple Numbers

new ncell app feature

Now, with the update, you can add another account also. This feature is located in a 3D bar in the My Profile section. Here you can add another account also apart from your main account. It could be your relative’s account, family member account, or your friend’s account. Simply tap on the bar, enter the number and fill in the OTP code sent. That’s it your good to go now.

  • Tap on the Add Account bar
  • Enter your number
  • Fill the OTP code sent
  • That’s it.

Check Out: Fix SMS Problem In Ncell, Ntc, And Smart Cell; Top 5 Methods

If you want to use the new features in the Ncell app, just install the new app or update the already installed one.

One of the great features of the Ncell app is that you will not be charged for any data while using this app. That is you can browse the Ncell app for free.


Ncell has heavily updated the app. It is a complete overhaul of the old app which makes it convenient for the users in many ways. Talking about other Nepali apps, the use of mobile App is growing rapidly in Nepal. The government has also launched Nagarik App to deliver public services online.

The Ncell app is nicely updated as well as the new Ncell App features are admirable. Likewise, the company has promised to gift its app users from time to time, so using their app should be beneficial for both parties. This time it was a 1GB Data Pack for 7 Days, who knows what gift the company has planned next.

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